Information for Friends and Family
If you are reading this because you are worried about someone else's gambling — a spouse, a sibling, a friend or a parent — you are already doing the right thing by seeking information. Problem gambling affects not just the person gambling but everyone close to them, and the concern of family members is often the first step toward recovery.
Some signs that someone you care about may have a gambling problem include: unexplained financial difficulties, secrecy around their phone or computer use, mood swings that seem connected to winning or losing, neglecting family responsibilities, withdrawing from social activities and borrowing money without clear explanation.
Approaching the conversation can be difficult. The most effective approach is usually to express concern without anger or accusation — "I have noticed you seem stressed about money and I am worried about you" tends to work better than "I know you have been gambling too much." Focus on the impact you have observed, not on judging the behaviour.
If you believe someone is using a MamaExch account irresponsibly, you can contact our support team to flag the concern. We cannot share account information for privacy reasons, but we can note your concern and ensure that when the player next contacts us, responsible gaming support is offered proactively. Family-reported concerns are always taken seriously.
MamaExch's responsible gaming support is available to both players and their families. If you have a concern — whether about your own account or someone else — please reach out. We handle all enquiries with full confidentiality. For platform rules, see our Terms and Conditions and our Privacy Policy.
